- Business Leadership: Lead the marketplace operations business unit responsible for managing a large portfolio of non-performing mortgage loans and underlying assets. Responsible for $140MM p.a. revenue contribution.
- Diverse and agile hands-on experience: Led initiatives using OKRs to launch analytics driven initiatives, design organization structures, setup processes and streamline operations to sell real-estate through online auctions using our in-house online marketplace called Hubzu.com.
- Operational Leadership: Built multiple operational teams including underwriting, valuation, document processing, customer coordination, title and closing. Developed and implemented SOPs, training material, workflows and quality controls.
- End-to-end ownership: Own responsibility of business performance delivered by all reporting teams include asset management, brokerage, operations, quality and compliance. Successfully re-engineered various functions leveraging technology to improve top-line by ~ 30% in three consecutive roles by increasing productivity and reducing defects and rework while maintaining SLA performance and high quality and compliance scores.
- Strategy: Reporting into COO and Global Leaders, actively involved in providing strategic inputs to grow businesses. Collaborated with business development teams on RFPs, white-papers, and road-shows.
- Analytical and Digital Initiatives: Led model development using R and Python to improve portfolio management through pricing, auction performance and market analytics. Led analytical and digitization initiatives leveraging technology, analytics, product and operations teams to continuously improve performance of assets under management.
- Digitization and Automation: Led business intelligence and business process re-engineering initiatives through robotics process automation (RPA), workflow re-engineering, knowledge management and analytical dashboards.
Team Building:
Manage a global team. Built teams from inception in two roles. Involved in recruitment, performance management, training and upskilling, rewards and recognitions.